Those who have used it, know it..
Well, I am a customer of Airtel for Mobile, Home phone and Broadband, what left is the DTH which I will be owning soon. By the way the reason for this post is to express the service quality of Airtel and comparing it with other operators I have been a customer in the past.
My Airtel Broadband wasn’t working today, I noticed frequent disconnection – the modem was negotiating connections too frequently which was quite unusual on Airtel Broadband. First I suspected my UPS, on which I had connected my modem and router, it was an old UPS, which I use only for modem and router in order to get broadband even during powercuts! Well this works with Airtel and other providers who offer broadband on telephone line (say BSNL).
After wasting some time, I thought there could be some problem with the Airtel telephone line itself. I picked up my phone receiver only to hear noise and not dial tone. So conclusion – the line had some sort of issue. I called up Airtel customer care in Bangalore on the number 080 – 4444 4121 to report the issue. I made the complaint registration at 1:15 pm, kept the receiver, got ready to start to office. 1:40 pm I have the Engineer from Airtel checking the junction box in front of my home!!
Just 25 minutes, can you expect any other responding to your complaints faster than this? I am over 100% sure, they are yet to be born. I am still a customer of BSNL landline, for such complaints if I am lucky I can see a technician checking it next day, and probably will be rectified soon after some bribing. I was a customer of Tata Indicom VSNL’s broadband and have see worst service a provider can give to customer, its a fact that Airtel has kept high standards in resolving complaints from customers.
There are some complaints from few that Airtel charges heavy for their services, but buddy you cannot get high quality for a cheaper price always. Hathway provides internet very cheap – damn cheap, but if power goes, your internet is down. Hathway’s internet is through cable, which transmits TV channels too, so one booster burns on the way or not powered, internet is down.
I use Airtel internet to make use of the option of working from home, because its a connection I can trust when there is some emergency task is being handled away from office.
My point is, if you are serious about your broadband connection, use Airtel – else use any other provider but only expect it to work at their will, not based on your requirement.
I am not an employee of Airtel, Airtel doesn’t need someone to make fake statements about their service, if you have used it yourself, you will be in line with my comments above.
Hope others try to learn from Airtel !
